AVERAGE ORDER TIMELINE
Our company handcrafts and delivers:
- semi-custom stationery within 2-4 weeks
- custom stationery within 4-8 weeks
Often times, orders process faster than that but we can’t guarantee a faster processing time.
HANDMADE DISCLAIMER
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
Stationery: Storing at room temperature and keeping away from moisture
Your product(s) can be damaged if:
Stationery: Left in outdoor elements or exposed to water. Red Punch Design is not responsible for damaged prints after they leave our shop.
Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
SHIPPING
Our company ships through the following carriers
FEDEX, UPS, USPS
International shipping by request only
We happily support and love our international customers. We will provide a shipping cost quote upon request.
We ship all International products through USPS, UPS, FEDEX
Red Punch Design is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
Cost calculations
We do our best to apply fair shipping costs to each order.
Shipping costs are calculated automatically during checkout.
Timeline
If available, selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need additional days or weeks to be handmade.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds are not given in the following situations:
Any typographical error that is printed with your approval.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, please contact us for the applicable return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.