O R D E R + D E S I G N
We are able to process a full refund as long as proofs have not been sent.
If proofs have been sent for a semi-custom design there is a cancellation fee of 30% of your total. The time spent designing your custom proof cannot be refunded.
If proofs have been sent for a full custom design we are unable to refund your deposit. The amount refunded beyond your deposit is based on a how far along in the design and print process we are at time of your cancellation request.
Should you have an issue with your order, please Contact Us immediately and we will do our best to resolve the issue!
Any printed item that includes proofs cannot be returned for a refund as they cannot be resold.
If there is an issue with your order, please Contact Us immediately and we will do our best to resolve the issue!
If your prints do not match your approved proof, we will reprint the prints with errors free of charge.
We cannot refund or accept returns on approved proofs.
Unfortunately, typos and other mistakes can happen. We spell check all text and will bring attention to anything that looks out of place, but ultimately the client is responsible for proofing. Once approved to print by a client, we begin the printing process.