Nouveau Invitation Suite

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Policies

Can I return my prints?

Any printed item that includes proofs cannot be returned for a refund as they cannot be resold. 

If there is an issue with your order, please let us know immediately and we will do our best to resolve the issue! 

What is your cancellation policy?

We are able to process a full refund as long as proofs have not been sent.

If proofs have been sent for a semi-custom design there is a cancellation fee of 30% of your total. The time spent designing your custom proof cannot be refunded.

If proofs have been sent for a full custom design we are unable to refund your deposit. The amount refunded beyond your deposit is based on a how far along in the design and print process we are at time of your cancellation request.

We’ve never had a client cancel a project and are comitted to keeping that record! Contact us immediately and we’re happy to resolve any issue!

Is there a minimum required to place an order?

There is a minimum order of 25 of any item with the exception of Table Numbers.  Should you order less than the required amount, we will contact you to add the required amount. We will not authorize additional quantities without your consent. Your job will be on hold until resolved.

There is no limit to maximum quantity.  

Custom work requires a minimum order of $1,300. 

What happens if an error occurs?

If your prints do not match your approved proof, we will reprint the errored pieces free of charge. 

We cannot refund or accept returns on approved proofs. 

Unfortunately, typos and other mistakes can happen. We spell check all text and will bring attention to anything that looks out of place, but ultimately the client is responsible for proofing. Once approved to print by a client, we begin the printing process. 

Design

What is the range of customization on semi-custom designs?

For no additional cost you can customize:  

Wording, as long as it fits and maintains the integrity of the design. 

Colors on text, graphics, and background 

Additional upgrades available:     

Premium Papers, we recommend using the same paper on all your pieces.  

Patterns can be added to the back of any piece. Pattern colors are customized as well.  

* Foil stamping  

* Die cut edges  

* Pricing varies and can be added to any order, let us know which pieces you would like foiled or die cut and we will send you a custom quote.      

Will I see my design before it prints?

Yes, for semi-custom designs you’ll receive a digital PDF proof within 2-3 business days (M-F) after your payment and order is placed. We include 3 rounds of proofs, additional proofs are subject to a $22 fee.  

Yes, for full custom designs you’ll receive a digital proof within 15 business days (M-F) after our second meeting. We include 2 rounds of proofs, additional proofs are subject to a $22 – 50 fee.   

Nothing is printed until you’re happy! 

What discounts do you offer?

We offer discounts when you have ordered in a suite of goods. A growing discount is applied as your order total grows!   

We also offer free standard shipping on orders over $400.  

We understand that you won’t know how many ceremony programs or escort cards you will need until your guest count is finalized. To take advantage of discounts, you are able to place the minimum needed and add more later. Text needed for these pieces can be sent to us with your order number at a later date as well. Free shipping is applied to ship sets that contain over $400 in goods.  

Who is my designer?

You’ll be assigned to work one-on-one with your very own graphic designer.

Printing

What is included in an Invitation Suite? 

Any printed item can be included in your suite. Most commonly ordered suites include: 

Save-the-Date + Envelope 

Invitation Card + Envelope 

Response Card + Envelope 

Ceremony Program Table Numbers 

Thank You Card + Envelope 

How many invitation suites should I order?  

You’ll likely need to order half of your total guest count. For example, if you are inviting 200 guests, you’ll order approximately 100 sets. 

We recommend ordering 10-15 additional sets as you may have guests added or want to hold a few as keepsakes. You can order additional at a later date, although costs will be greater due to file set up and processing.

There is a minimum order of 25 of any item with the exception of Table Numbers.  Should you order less than the required amount, we will contact you to add the required amount. Your job will be on hold until resolved

There is no limit to maximum quantity.  

Custom work requires a minimum order of $1,300. 

Are other personalized items available?

Yes, any item that can be printed can be personalized to match your invitation suite.

Envelopes – Custom colors and address printing available on any envelope. 

Envelope Liners – Solid or patterned options available and come assembled in the coordinating envelope.

Save the Dates – Available on cardstock or magnetic back format.

Enclosure Cards – Small, Medium, or Large cards that can include directions, accommodations, etc. 

Belly Bands – Belts that hold your invitation suite neatly in place.

Tags or Labels – For favors or gifts, these vary in size and can be attached with a string or adhesive label.   

Ceremony Program – Vary in format and size and fully customizable wording.

Table Numbers – Guests and catering will easily find their way to their seat.

Escort Cards – Display guest names and their table number. Choose a folded card to stand alone or a flat card to be placed in a card holder 

Place Cards – Display guests names at their assigned seat. Choose a folded card to stand alone or a flat card to be placed in a card holder.

Thank You Cards – Choose a folded or flat format. order extra to have on hand long after your wedding.  

Menus – Ideal for a served meal that was not pre-selected by your guests.  

Signage – Sizes are custom to fit in a frame or with thick card stock can be set on an easel.  

Is rush printing available?

Rush jobs can sometimes be accommodated, but please inquire first.

Depending on the job we offer rush printing and shipping which is typically and additional 25 – 40% of your total. Timelines vary and depend on your chosen print method. 

If your project includes letterpress, foil stamping, die cutting or engraving rush printing may not be available.

Do you provide files that I can print?

No, we only sell printed stationery.